Cancellation Policy

We understand plans change. Here's everything you need to know about cancellations and refunds.

Our Commitment to You

Free Cancellation Available

Most bookings offer free cancellation up to 24-72 hours before

Fast Refund Processing

Refunds processed within 5-10 business days

Full Refund if Supplier Cancels

100% refund guaranteed if the provider cancels

24/7 Support

Our team is here to help with any changes

Standard Cancellation Timeline

The following is our standard cancellation policy. Individual listings may have different terms - always check the specific cancellation policy on the booking page.

More than 7 days before

100%

refund

3-7 days before

75%

refund

24-72 hours before

50%

refund

Less than 24 hours

No refund

refund

How to Cancel Your Booking

  1. 1

    Log into your account

    Visit afrawaya.com and sign in with your credentials

  2. 2

    Go to "My Bookings"

    Find this in your dashboard or account menu

  3. 3

    Select the booking to cancel

    Click on the booking you wish to cancel

  4. 4

    Click "Cancel Booking"

    Review the refund amount and confirm cancellation

  5. Receive confirmation

    You'll get an email confirming your cancellation and refund details

Category-Specific Policies

Tours & Activities

  • • Most tours offer free cancellation 24-48 hours before the activity
  • • Private and customized tours may have stricter policies
  • • Multi-day tours typically require 7+ days notice for full refund
  • • No-shows are not eligible for refunds
H

Hotels & Accommodations

  • • Free cancellation typically up to 24-48 hours before check-in
  • • Non-refundable rates offer lower prices but no refunds
  • • Peak season bookings may have different policies
  • • Early departure does not qualify for partial refunds
C

Car Rentals

  • • Free cancellation up to 48 hours before pickup for most rentals
  • • Prepaid rates may have stricter cancellation terms
  • • Modifications can be made subject to availability
  • • Security deposits are refunded upon return (minus damages if any)

Refund Information

Processing Time

Refunds are initiated within 24-48 hours of cancellation approval. Funds typically appear in your account within:

  • • Credit/Debit cards: 5-10 business days
  • • Mobile money: 1-3 business days
  • • Bank transfer: 7-14 business days

Refund Method

Refunds are processed to the original payment method used for the booking. We cannot refund to a different account or card.

Note: Currency conversion rates at the time of refund may differ from the original booking.

Special Circumstances

Weather & Natural Events

If an activity is cancelled due to weather or natural events, you'll receive a full refund or the option to reschedule at no additional cost.

Supplier Cancellation

If a supplier cancels your booking for any reason, you'll automatically receive a 100% refund. We'll also help you find alternative options.

Medical Emergencies

For medical emergencies preventing travel, contact us with documentation. We'll work with suppliers to find a fair solution, though this is handled case-by-case.

Need Help with a Cancellation?

Our support team is available 24/7 to assist you